Returns & Refunds

  • Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
  • We will take 2 working days to review your return request.
  • If our reverse pickup service is not available at your location, you would need to self-ship the product via a reliable courier partner. Fit & Flex will reimburse the courier charges.
  • After the product is received, Fit & Flex will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.

Under What Conditions can I Return / Replace My Product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under What Conditions Return / Replacement Request will Not be Accepted?

  • Opened/used/altered products
  • Original packaging (mono cartons, labels, etc.) missing
  • The return/replacement request is generated after 7 days from the date of delivery
  • The damaged/missing product is reported after 2 days from the date of delivery

Refund Time Frame

  • Our Refund Time Frame is 7 working days. Your refund will get deposited in your bank account within 7 working days after the order is cancelled or returned.

Shipping Policy

  • Our standard delivery partner for shipping is Shiprocket.
  • Shipping of your order will start within 24 hrs.
  • Normal delivery time after shipping confirmation is 3 to 4 days and in extreme conditions, it may extend to 5 to 6 days.
  • Our product will be shipped in packed & sealed boxes.

Order Cancellation Policy

We have no order cancellation available as we process all orders. We do not cancel any orders from our side.